Frequently Asked Questions

Find answers to common questions about our services and travel options

Common Questions About Our Services

Browse through our frequently asked questions to find quick answers about our car rental services, tour packages, and travel options. Can't find what you're looking for? Contact us directly and we'll be happy to help.

What types of vehicles do you offer for rental?

We offer a wide range of vehicles including economy cars, sedans, SUVs, luxury cars, tempo travelers, and mini-buses. Our fleet includes popular models like Toyota Innova, Toyota Etios, Maruti Swift Dzire, and more to suit various group sizes and budget requirements.

How do I book a vehicle with Utsava Tours and Travels?

Booking a vehicle with us is simple. You can book through our website contact form, call us directly at +91 94825 17199, send us a WhatsApp message, or visit our office in Mysuru. We require basic details like travel dates, pick-up/drop-off locations, number of passengers, and your contact information to process your booking.

Do you offer chauffeur services with your car rentals?

Yes, all our car rentals come with professional, experienced drivers who are familiar with local routes, tourist spots, and speak multiple languages including English, Hindi, and Kannada. For an additional cost, you can also request drivers with specific language skills or specialized knowledge of certain regions.

What are your operating hours and service area?

We operate 24/7 throughout the year, including weekends and holidays. Our service area primarily covers Mysuru and Karnataka, but we also offer outstation trips to neighboring states like Tamil Nadu, Kerala, Andhra Pradesh, Telangana, Goa, and Maharashtra.

What tour packages do you offer?

We offer a variety of tour packages including Mysuru city tours, Coorg packages, Ooty trips, Wayanad excursions, Chikmagalur tours, and customized multi-day itineraries across South India. Our packages can be tailored to your preferences, time constraints, and budget requirements.

What is included in your tour packages?

Our standard tour packages include transportation in an air-conditioned vehicle, professional driver services, fuel costs, and all applicable taxes. Depending on the package you choose, accommodation, meals, entrance fees to attractions, and guided tours may also be included. We clearly specify what's included when you book.

What is your cancellation policy?

Our cancellation policy varies based on the type of service and timing of cancellation. Generally, cancellations made more than 48 hours before the scheduled trip may receive a full refund or rescheduling option. Cancellations within 24-48 hours may incur a 25% charge, while those made less than 24 hours before may incur a 50% charge. For detailed information, please contact our customer service.

Can I hire a vehicle for multiple days or weeks?

Yes, we offer flexible rental periods from single day rentals to weekly and monthly arrangements. For long-term rentals, we provide special discounted rates. Please contact us for a customized quote based on your specific requirements.

Do you offer airport and railway station pick-up and drop-off services?

Yes, we provide convenient pick-up and drop-off services at Mysuru Airport, Bengaluru International Airport, Mysuru Railway Station, and other transportation hubs. Our driver will be waiting for you with a name placard for easy identification.

What payment methods do you accept?

We accept various payment methods including cash, credit/debit cards, UPI (Google Pay, PhonePe, BHIM), net banking, and digital wallets. For advance bookings, we typically require a 25-50% deposit, with the remainder payable before or upon completion of the service.

Still Have Questions?

If you didn't find the answer you were looking for, please get in touch with us directly. Our customer support team is available 24/7 to assist you.